Q. My account has been restricted.
A. If you would like to lift your account and appeal regarding your account. Please contact our customer service.
Main Menu > Setting > Customer Center > 1:1 Inquiry
* The screenshots above were taken from the test version and may differ from the official version.
* The FAQ's contents may be changed according to updates in the future.
* Recent revision date: 2022-05-30
Q. Where do I check my Member ID?
A. You can check your Member ID from in game Setting > Other.
* The screenshots above were taken from the test version and may differ from the official version.
* The FAQ's contents may be changed according to updates in the future.
* Recent revision date: 2022-05-30
Q. How do I cancel the deletion of my account?
A. You cannot recover the deletion of the account after 7 days of the waiting period since the account, and personal information(name, date of birth, etc.) are immediately deleted.
You can cancel the deletion of the account if 7 days have not passed.
* The screenshots above were taken from the test version and may differ from the official version.
* The FAQ's contents may be changed according to updates in the future.
* Recent revision date: 2022-05-30
Q. How do I delete my account?
A. You can delete your account from the in game setting.
* The screenshots above were taken from the test version and may differ from the official version.
* The FAQ's contents may be changed according to updates in the future.
* Recent revision date: 2022-05-30
Q. I can't see the character after logging in.
A. If you do not see the character after reconnecting to the game, Please check that the account you are currently connected to is the one you linked. If the issue is still not resolved, Don't hesitate to contact our Customer service.
How to contact customer center: Main Menu > Settings > Customer Center > 1:1 Inquiry
* The screenshots above were taken from the test version and may differ from the official version.
* The FAQ's contents may be changed according to updates in the future.
* Recent revision date: 2022-05-30
Q. I have lost the linked account and password. (FaceBook / Google / Apple)
A. It isn't easy to verify the account and linked password since it belongs to personal information.
Please find your account through the link below.
- Facebook Customer Service [Go to]
■ Google PIay
- Google PIay Customer Service [Go to]
■ Apple
- Apple Appstore Customer Service [Go to]
* The screenshots above were taken from the test version and may differ from the official version.
* The FAQ's contents may be changed according to updates in the future.
* Recent revision date: 2022-05-30
Q. Why the prices of the products are different in each store?
A. The product prices may vary slightly in the store depending on each country's exchange rate.
* The screenshots above were taken from the test version and may differ from the official version.
* The FAQ's contents may be changed according to updates in the future.
* Recent revision date: 2022-05-19
Q. I'd like to refund my purchased package
A. We can proceed the refund request if you submit the inquiry within 7 days after purchase.
*The purchased package must be not used and stored in Mailbox.
Please note that the number of purchases deducted due to limited sales will not be recovered, and it is impossible to refund if you
receive at least one of the purchase items.
Please submit an inquiry if the conditions are met, including the required information below.
◆ Purchase Details
1. Purchased Package Name:
2. Date of Purchase:
3. Transaction Number:
4. Problem:
5. Request: [Refund/Resend]
Menu > Setting > Customer Center > 1:1 Inquiry
※ It may be difficult to refund if you receive the product you purchased from the mailbox.
※ Please include the required information above for further assistance.
※ Apple App Store (iOS) may not be able to help you with a refund due to store policy.
* The screenshots above were taken from the test version and may differ from the official version.
* The FAQ's contents may be changed according to updates in the future.
* Recent revision date: 2022-05-19
Q. I didn't received my purchase package
A. If you didn't receive the purchased package, please recheck your Mailbox after reconnecting the game.
Don't hesitate to contact our Customer service for further assistance regarding the purchase issue.
◆ Purchase Details
1. Purchased Package Name:
2. Date of Purchase:
3. Transaction Number:
4. Problem:
5. Request: [Refund/Resend]
Menu > Setting > Customer Center > 1:1 Inquiry
※ Please include the required information above for further assistance.
* The screenshots above were taken from the test version and may differ from the official version.
* The FAQ's contents may be changed according to updates in the future.
* Recent revision date: 2022-05-19
Q. Where do I check my Transaction Number?
A. You can check the payment history and Transaction number(ID) as follows.
[How to check Google Play Store's payment history]
1. Launch the [Gmail] app.
2. Login with the account that the payment was made.
3. Google Play Order Receipt Mail > Check Receipt
If the relevant email has not been sent, you can also check it in [Google Pay] > [Purchase Details].
[How to check Apple App Store's payment history]
1. [Settings] > [iTunes and App Store]
2. [My Apple ID] > [View Apple ID]
3. You can check the purchase history in [Purchase History] > [Four Gods on WEMIX].
*The method we informed you of may change depending on the update status of each store.
* The FAQ's contents may be changed according to updates in the future.
* Recent revision date: 2022-05-19